Frequently Asked Questions

What do I need to bring?
How big are the classes?
Can I have one-to-one tuition?
What is covered in the tutorials?
What happens in the study skills session?
What happens in the exam practice sessions?
Who are the tutors?
How much supervision will there be?
What is the 'Entz' programme?
How much spending money do I need to bring?
Will I receive any feedback?
Can I access the internet during the courses?
What is the dress code?
What are the rules on the course?
What happens if I have a problem with the course?
What will happen if my tutor is ill?
What is the cancellation policy?
What if my question isnt answered above?

What do I need to bring?
We suggest that students bring the items they would normally take to their school lessons. For example, all students will need to bring the following items with them: plenty of paper, pens, subject textbooks (including literature books, anthologies and dictionaries where appropriate), school notes and calculator (if needed). Money will also be needed if students want to participate in the Entz programme and have not paid in advance. We would also recommend some extra warm clothes for the evening Entz activities. Please note, students should bring all subject materials with them on the first day, to be prepared for their timetable. It is very useful for students to bring their mobile phone with them, so that we may contact them if we need to do so. Residential students will need to also bring towels. Students may wish to consider bringing trainers/sportswear (to take part in sporty Entz activities). We recommend leaving expensive items, such as laptops, iPods and MP3 players, at home for security reasons. Back

How big are the classes?
Class sizes usually vary from one-to-one tuition to 6 students in a class. The average size of a class is approximately 2 students. Back

Can I have one-to-one tuition?
Unfortunately due to the demand of our excellent tutors, we are not able to offer one-to-one tuition on every course. We can only offer one-to-one tuition on our half term, Christmas and New Year courses. Class sizes are dependent upon the demand from other students at that time, and therefore there are occasions when tutoring does consist of one-to-one lessons, but it is not guaranteed in advance. Back

What is covered in the tutorials?
The tutorials are entirely student led though bound by the syllabus content. Tutors are not given a set list of topics they must cover, as this ignores the students’ specific needs. Instead, students identify the areas they would most like to work on. As well as covering the specific content for the module or subject, attention can also be paid to exam technique. In group sessions, the tutor can identify common themes amongst the students and also cover individual requirements. Given the length of time students spend with us, it is not possible to cover every aspect of an entire syllabus, however gaps in knowledge can be addressed, and general overviews can help to consolidate the knowledge and boost confidence. Back

What happens in the study skills session?
Our study skills sessions help students with general techniques for revision, preparation and exams. The sessions cover topics such as helping students identify the ways in which they learn best, memory techniques, creating revision timetables, what to do the night before an exam, etc. Please note study skill sessions are not run during the Christmas revision courses or half-term courses. Back

What happens in the exam practice sessions?
Students are set work from their tutors to complete during this time. This may be an exam paper, or work set from a textbook. This is completed in an area dedicated to students working, to allow them to focus on the questions without distractions. The quiet atmosphere means students are able to recreate the exam environment, increasing their comfort in this type of setting, which will hopefully lead to less anxiety when it comes to sitting the real exam. Back

Who are the tutors?
Given the nature of our courses, our tutors have specialist experience in tutoring small groups, a quite distinct skill from classroom based teaching. They consist of tutors from Oxford colleges, school teachers, university lecturers and doctoral and post-doctoral students. All of our tutors are well qualified in their area. Back

How much supervision will there be?
Staff are present at all times during the course, and can be contacted 24 hours a day. Course office staff are on-site during teaching time, Entz activities are fully supervised in the evenings and night staff/house wardens are on campus throughout the night. Students are given contact numbers for the various people they can contact, both day and night. Over 16s are allowed off campus outside of lessons without supervision, however students aged 15 and under must remain on campus at all times, unless with a member of staff. A register is taken in the mornings and evenings. Back

What is the 'Entz' programme?
Students are not set work to complete in the evenings, and as such, we run an entertainment programme they may take part in. Activities often include bowling, going to the cinema, quiz nights, DVD nights and sport. Please note that students under the age of 16 must participate in this. Students should sign up to the specific activities they want to join in the course office. Students will be supervised during Entz activities, but take part at their own risk. Back

How much spending money do I need to bring?
Lunch and refreshments are provided throughout the course, as is breakfast and dinner for residential students; however students may wish to purchase snacks etc. from local shops. Older students may leave the campus outside of lessons, and may therefore want money to spend in the evenings. Revision CDs may be purchased whilst on the course (£10 each). Back

Will I receive any feedback?
Students will receive a report from each subject tutor. This will give an overview of their attitude and effort within the lessons. Further information may include details about the topics covered and particular areas the student needs to focus. These will be sent by email one at a time as they are completed, so you may receive some whilst the student is still on the course, and others shortly afterwards. As students are with us for only a short amount of time, their school is in a much better position to be able to accurately predict grades, and as such, our tutors do not offer these. Back

Can I access the interent during the courses?
Unfortunately we are not permitted to use the internet connections on site. For students permitted to leave campus (i.e. those aged 16 and over), we can provide details of local internet cafes. Back

What is the dress code?
Students are permitted to dress as they wish, including any religious compliant clothing. Our only requirements are that students are dressed appropriately and do not wear offensive items. Back

What are the rules on the course?
We want to make sure that students can make the most of their time with us, and that they do so in a safe environment. As such, we ask students to sign an agreement with us when they arrive to confirm they will adhere to our course rules. A full outline of our rules can be found here, but the following summarises the main ones. We have a strict no alcohol rule. No students are permitted to consume alcohol at any time during the course. All students must return to their accommodation building by the curfew time. Students are expected to show respect to others on the course and the environment. Failure to abide by these rules may result in immediate expulsion from the course, without refund. An example of the student contract can be found here. Back

What happens if I have a problem with the course?
We want students to fully enjoy their time with us, so we welcome students into the course office at any time to discuss any concerns they have, or they may also approach tutors or other staff if they feel more comfortable doing so. If there is a specific problem with an element of the course, we appreciate being told this as soon as possible, so that we may rectify the situation quickly, without prolonging the student’s anxiety. Parents/guardians may also contact us at any point, via phone 01865 240637 or email Natasha at natasha@oxss.co.uk, if they have any issues they would like to raise with us. We do our best to solve any problems in an acceptable way, as quickly as we can. Parents/guardians will be kept informed as necessary. Back

What will happen if my tutor is ill?
Unfortunately there are times when at the last minute a tutor is unable to teach. In these situations, we act quickly to provide an alternative tutor. When there is a delay in lessons starting, time will be made up at mutually convenient times. If necessary, we can provide revision in an alternative subject, if agreeable with the student. Back

What is the cancellation policy?
The following refunds will be given in the event of cancellation, please note these refunds are based on the first day of each course, and not the first day the student will attend:

  • Over 4 weeks before the course commences: 100% refund minus any banking fees (£0 to £18 depending on the banks involved)
    and £75 non refundable deposit
  • Between 4 and 2 weeks before the course commences: 60% refund
  • Between 14 and 7 days course commences: 30% refund
  • 6 days or less before the course commences: no refund
  • No-show on the day the course commences will not be refunded

Please note the onus is entirely on the parent or guardian to claim the refund. All refunds must be claimed within 1 month of the finish of the course – outside this period no refunds will be made.

Please note that we operate a 'no complaint - no refund' policy. This means that if we are not informed of an issue as soon as possible while the revision course is running, we cannot retrospectively offer a refund. We pride ourselves on the quality of the courses; if there is an issue we would like the opportunity to address it during the course. Back

What if my question is not answered above?
Firstly please check our course specific FAQs. If your question remains unanswered please email us (kirsty@oxss.co.uk) and we will email an answer to you as soon as possible. Back